Refund policy

At Whisq Retails Private Limited, we value your satisfaction and strive to ensure a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process.

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Exchange & Return

• Returns or exchanges can be initiated within 5 days of delivery.

• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

• An unboxing video is mandatory for all return or exchange requests. The video must clearly show the parcel being opened and the product label visible to verify authenticity.

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Refunds

• Once your return is approved, the refund will be issued in the form of a gift card or store credit, which can be used for future purchases on our website.

• Cash or bank refunds are not available.

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Reverse Shipping

• The reverse shipping (return courier) is to be managed by the customer.

• Please ensure the product is securely packed to avoid any damage during transit.

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Non-Returnable Items

For hygiene and quality reasons, certain items such as accessories or sale products may not be eligible for return or exchange. Please refer to product-specific details on the respective page before placing your order.

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Need Help?

For any queries or assistance regarding returns, refunds, or exchanges, feel free to contact us:
📞 WhatsApp/Mobile: +91-7575070706
📧 Email: Whisq.supply@gmail.com

Whisq Retails Private Limited reserves the right to reject return requests that do not meet the above conditions or are submitted after the specified time frame.